Articles

 Can I download a backup

You're able to generate and download cPanel backups by going to the "Backup" item in the "Files"...

 Do you offer X software

If we offer something, it will generally be listed on our website under...

 Do you offer reseller solutions?

No.

 How do I find the IP for my hosting account

The IP for your hosting account is listed in the email you got during signup of your account.You...

 How do I issue an SSL certificate for my site

All domains hosted (pointing to our IPs) on our servers will automatically get an SSL certificate...

 How often do you take backups?

We do daily backups of files, databases, SSL certificates, Cronjobs and DNS zones - we currently...

 How to install WordPress

To install WordPress, log into cPanel, find the "Softaculous Apps Installer", click on the...

 I can't reach my site or email

If you cannot reach your site we advise you to check a site like:...

 I can't send email using an external email service

All our infrastructure deployed since the beginning of 2017 and forward, we block the outgoing...

 Jetpack or other plugins can't connect to WordPress

Short version:In the root of your main FTP account, you'll find an .htaccess file - in this file...

 Redirect old domain to a new one

It happens from time to time that you want to switch your domain, but still want to keep the...

 Softaculous stops at 1%

There's a minor bug in Softaculous that sometimes result in the progress bar stopping at 1% and...

 What data do you take backup off?

We perform various backups throughout our infrastructure, these backups are performed to be able...

 What is my MySQL host

We run MySQL locally on the same server as the web server, so you'd have to use localhost when...

 What's my FTP credentials

For accessing FTP, you can use your cPanel login details that were sent to you when you purchased...

 Which port do you use for SSH?

We use a custom port for SSH, because it prevents a whole lot of automated brute force attacks...

 Which type of hardware do you use?

We've been changing hardware between servers, so below you'll find an overview of which type of...

 Why do you have traffic limits

All hosting packages we offer comes with an amount of traffic included in the plan per month.The...