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If we offer something, it will generally be listed on our website under...
How do I find the IP for my hosting accountThe IP for your hosting account is listed in the email you got during signup of your account.You...
How do I reset/change my cPanel passwordYou can reset the cPanel password by going to your hosting product at...
How to install WordPressApplies to server7, server8, server9, server10, server11, server12, server13 To install...
I can't reach my site or emailIf you cannot reach your site we advise you to check a site like:...
I can't send email using an external email serviceAll our infrastructure deployed since the beginning of 2017 and forward, we block the outgoing...
Jetpack or other plugins can't connect to WordPressShort version:In the root of your main FTP account, you'll find an .htaccess file - in this file...
Softaculous stops at 1%There's a minor bug in Softaculous that sometimes result in the progress bar stopping at 1% and...
What is my MySQL hostWe run MySQL locally on the same server as the web server, so you'd have to use localhost when...
What's my FTP credentialsFor accessing FTP, you can use your cPanel login details that were sent to you when you purchased...
Why do you have traffic limitsAll hosting packages we offer comes with an amount of traffic included in the plan per month.The...