Knowledgebase

 Do you offer X software

If we offer something, it will generally be listed on our website under...

 How do I find the IP for my hosting account

The IP for your hosting account is listed in the email you got during signup of your account.You...

 How do I reset/change my cPanel password

You can reset the cPanel password by going to your hosting product at...

 How to install WordPress

Applies to server7, server8, server9, server10, server11, server12, server13 To install...

 I can't reach my site or email

If you cannot reach your site we advise you to check a site like:...

 I can't send email using an external email service

All our infrastructure deployed since the beginning of 2017 and forward, we block the outgoing...

 Jetpack or other plugins can't connect to WordPress

Short version:In the root of your main FTP account, you'll find an .htaccess file - in this file...

 Softaculous stops at 1%

There's a minor bug in Softaculous that sometimes result in the progress bar stopping at 1% and...

 What is my MySQL host

We run MySQL locally on the same server as the web server, so you'd have to use localhost when...

 What's my FTP credentials

For accessing FTP, you can use your cPanel login details that were sent to you when you purchased...

 Why do you have traffic limits

All hosting packages we offer comes with an amount of traffic included in the plan per month.The...